Refund policy

Refund & Return Policy

At Kanaga, we want you to have a smooth shopping experience.

Returns

You can request a return within 7 days of receiving your order if the product is:

- Damaged or defective

- Incorrect or different from what you ordered

- Missing parts or accessories

The product must be unused and, where applicable, returned with its original packaging, tags and accessories.

Non-Returnable Products

Products that are used, damaged after delivery, or returned without original packaging may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take additional time to reflect in your account.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

Return Shipping

For eligible damaged, defective or incorrect products, Kanaga may arrange or reimburse return shipping as applicable.

How to Request a Return

- Order number

- Reason for return

- Photos/videos, if applicable

Kanaga reserves the right to reject returns that do not meet the conditions mentioned above.